Refund & Cancellation Policy

Effective as of August 8, 2025

At The Play & Say SC, a DBA of Dunn Right Therapies, LLC, we value your time and are committed to providing consistent, high-quality care. To ensure fairness and protect our clinicians’ schedules, we ask that all families review and follow the policies below.

1. Payments & Refunds

Payment is due at the time of service.
Because we offer single sessions and reserve your appointment time specifically for your child, we do not offer refunds for missed or canceled sessions, except as noted below.
If you need documentation for insurance reimbursement, we’re happy to provide a superbill upon request. Please note that we do not guarantee reimbursement from your insurance provider.

2. Cancellations & No-Shows

We require at least 24 hours’ notice to cancel or reschedule a session without charge.
Cancellations made with less than 24 hours’ notice will be charged the full session fee.
No-shows (missed sessions without notice) will also be charged in full and may result in removal from the schedule if repeated.

3. Illness Policy

We understand that children may become ill unexpectedly. If your child is sick, please contact us before the session begins to avoid a cancellation fee.
Each family is allowed one illness-related late cancellation per calendar quarter without penalty.
If your therapist is ill or otherwise unable to attend, you will not be charged and the session will be rescheduled at your convenience.

4. Teletherapy-Specific Notes

Please ensure your child is available and that technology is working at the time of the scheduled teletherapy session.
If a session cannot be completed due to a preventable tech issue on the family’s end (e.g., no internet connection, no device access), the session may be subject to the full session fee.
If tech issues arise from our side, we will reschedule at no charge.

5. Emergencies & Weather

In the case of emergencies (e.g., accidents, family emergencies) or severe weather, please reach out as soon as possible. We will always aim to accommodate genuine emergencies with flexibility.